Returns & refunds
We want you to love your SqueezySanta. If you're not happy, you can return it.
14-day right of withdrawal
If you live in the European Union or the United Kingdom, you can cancel your order without giving a reason within 14 days of the day you (or someone you name) receive the goods. To use this right, send us a clear statement through our contact page with your order number before the 14 days end.
How to return
- Contact us first with your order number. We'll reply with the return address and instructions.
- Send the item back within 14 days of telling us you want to cancel.
- Items must be unused and in their original packaging. For hygiene reasons, a dispenser that has been used with toothpaste can't be returned unless it is faulty.
- You pay the cost of sending the item back, unless it arrived damaged, faulty or wrong.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or not as described, contact us within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, including shipping costs. This does not affect your legal rights under consumer law.
Refunds
Once we receive and check your return, we refund you within 14 days using the payment method you used at checkout. Optional Shipping Protection is refundable only if the whole order is cancelled before it ships.